Technical Support Engineers take calls from customers and initiate the right response to them, positively and professionally.
Dealing with a wide range of products and using a powerful information database, you'll provide remote solutions to problems, increasing in complexity along with your experience level.
You'll ask questions, probe problems, double-check what has and has not been done, and explain what to do in such a way that non-technical users can understand what action to take.
And you are going to be contacted by customers who may locate in another side of this planet, culture insight and language familiarity will be your powerful tools.
Qualifications
Bachelor or above, major in IT or English preferred
Very good command of English communication
Familiar and Adaptive to culture difference,
Broad technology knowledge (Operating systems, Hardware)
High level of proficiency in computer applications especially Windows & Internet
Professional experience and records in technical areas preferred (e.g. MCSE)
Decision Making and Problem Solving skills
Excellent interpersonal skills and Clear communication skills
Excellent and Confident telephone manner
Accuracy, Well-organized personal manner
Be able and willing to take night shift (about 20% of the whole working time)
How to Apply
please contact Abby at 0086-411-81301295
or Daisy at kfeurow@live.cn
aileen
jim
