1.This position is for an individual with senior level knowledge in customer service.
2.Is knowledgeable in all aspects and procedures of Global Dispatch Center (GDC).
3.Works under pressure and adapts to constant and radical changes.
4.Performs at an advanced level then a level 1 and 2.
5.Receives incoming calls for service and support globally.
6.Creates cases and dispatches service request to the appropriate resources including field engineers, mission critical support specialists, service partners and subcontractors to satisfy service requirements and contractual agreements.
7.Promotes and delivers real-time service delivery plans.
8.Completes requests in a timely manner.
9.Is knowledgeable of existing department procedures and proactively recommends improvements. Is an example to others.
10.Assists and coach other agents when needed.
11. willing to work in different workshift
12.age between 18 and 35
13.english native speaker preferred
Qualifications
Qualifications basic personal computer knowledge e.g. MS Office and Windows.
English native speaker prefered
customer service experience preferred.
aileen
jim
